Paris Apartment - 3 Bedroom Rental in Saint-Germain des Prés (PA-3380)

Dear Mary Anne,
I'm sorry if you didn't appreciate my apartment but I have to make some clarifications:
1. All the furniture in my apartment are "antiques" and of great value; I've bought them at antique shops in Italy and I'm sorry if you don't know the difference between something "old" and something "antique"! Before your stay only the little table in the living room was damaged (by another tenant, obviously!!) and after your stay we have found one chair and one armchair damaged (for this one nothing has been charged as I was not sure 100% that you made it; however I've sent you an email with the photo attached, asking you if you made this damage and you have never replied).
2. Regarding the hot weather, you knew before renting my apartment that I had no air conditioning.
3. Regarding the noise, only 2 rooms are on rue Mazarine and the windows have the double glass; however the Fridays and Saturdays night could be noisy as there is a famous club "Alcazar" under our property.
4. Regarding the problem you had with the lift, I'm sorry but this has probably happened because the workers that were making the renovation works upstairs used the lift as freight elevator for their building materials. Anyway the condo administrator has solved the problem and the renovations works are terminated on July.
5. Regarding your reported comment that "we are used to accuse the tenants of having damaged something already damaged and that we are not honest", I point out to you that this is a comment coming from a tenant that, like you, has made a damage and is upset because he didn't want to pay for his damage. I remind you that you have made a regular check-in with an inventory and a check-out with our flat manager and when we have sent you the photo of the damaged chair you admitted to have putted something on it that has caused the damage.
You have damaged a chair that was equal to other 7 chairs and as it was impossible to find the same fabric after so many years, the best solution has been to make 4 of 8 chairs with the same new fabric. I advise you to make an insurance for your next rental as many of my tenants do.
To conclude, I'm an honest person and I would like that also my tenants would be but unfortunately, after many years of rentals, I can say that only a very little number of them have told me about the damage they made or they have bought what they had broken.
Regards,
Tina

Dear Mary Anne,
Thank you for your review. We are very sorry you found the furniture worn out, poor and shabby. It is right that "antiques" could looks fragile and are often expensive. We will let the next clients know to be careful with furniture.
Thank you again for your input.
Best,

Dear Monique, I hope that the lack of air-conditioning in the apartment and its old decoration were clearly mentioned in the description. We apologize if it was not the case. After you left, we hired a private housekeeping company which is more professional, in order to be more comfortable for our guests.

You received your deposit late mainly because we had to charge you for the cleaning fees that you did not pay at your arrival. We took some time to check the apartment for future guests.

About the keys, please note that we provide guests with two set of keys to avoid such events. In your case, both of them were left in the apartment. Unfortunately, I did not have my professional cell phone the night you called me. The building manager does not have the keys of the apartment, but she did her best to help you and stayed with you until after midnight to wait for the locksmith. It was the last resort as the repair men (SOS Dépanneurs) are very expensive in Paris. The landlady does not live in Paris, so we had no alternative, we are sorry.

Thank you for your comments Alexandra.

There was indeed work to be done in the apartment. I did it right after you left because the apartment is very sought-after and I have returning clients so I couldn't find time to do it. Anyway now all is well.

Regarding the furniture, they are not old but antique: they are antiques of great value that make the apartment very charming, as you mentioned. Anyway, there are pictures of the apartment on the website and therefore no surprises.

As for the washing machine; the washer/dryer that was mentioned in the apartment description on the website used to be in the apartment, but it has been replaced by a washer without dryer - the apartment description is now up to date. Thank you for bringing this to my attention.

I am sorry regarding the hood, the carpenter made it like that but it should be a little higher. As for the beds, they all have orthopedic mattress - I am sorry they didn't suit you.

Regarding the user manual explaining how to use the oven, it's in a drawer in the kitchen. Sorry if you couldn't find it or if the Flat Manager didn't tell you where it was. Noise is the downside when you live in a central lively neighborhood and anyway, it's only noisy on Friday and Saturday nights (there are many restaurants and nightclubs rue Mazarine). Thanks to the double glazed windows in the apartment, it's not too noisy.

Finally, regarding the security deposit, it took me a little while to give it back to you because I wanted to make sure that nothing was damaged in the apartment.

Hello Laurence, I hope everything's fine since you got back home. Indeed, on weekends, you can hear some noise from this very well known Paris nightclub. I'm going to see if we can ask them to be careful but you will understand it is difficult to have complete silence during the weekend when you're in the heart of the Latin Quarter in Paris.

As you can see on the website photos, we have beds which are antiques, in the apartment style. The mattresses are orthopedic ones; to me, they are the best ones for your health, however I do understand not everyone has the same habits and I am sorry you didn't find them comfortable.

As regards to the dishwasher, it is really very easy to use and a multilingual instruction manual is always at the renters' disposal but it is true that our manager should be able to explain how it works to the renters. I have already spoken to him about it and the matter is settled for the future, thanks.

This same person told me that as far as he knows, all the lights work and he would have come over had you called him to let him know about this issue. There is lighting is several spots of the sitting room but maybe you would have preferred stronger lighting. I'll deal with this matter.

Thank you for these comments.