New York Accommodation - 3 Bedroom Rental in Flatbush, Brooklyn (NY-12899)

Thank you Pierre for staying with us and for your review. While I understand the inconvenience of not having a functioning dishwasher during your stay, it certainly was not deliberate caused to create any discomfort to you and your family. We apologize for the inconvenience. Mechanical failures happen unexpectedly all the time and are certainly out of our control. Unfortunately, our attempts to have the appliance technician diagnose the problem, find the replacement part that was out of stock and have it repaired before or during your very short stay, was impossible. The dishwasher has since been replaced with a new one.
Thanks again for your stay and best regards
Lorna Lee

Thank you Xavier for your review and for your stay in our apt. I'm thankful that your overall experience was satisfactory except for the noise level. The great location which provides the many conveniences of shopping and the close proximity to transportation also comes with the disadvantage of the noise generated by this busy business district and over which I've no control. The older buildings in this area are not equipped with central air so window units are a great alternative for counteracting the intensity of the summer heat. I apologize for the noise generated but it sure improved your comfort.
I will certainly take your concerns under advisement for future building improvements
It sure was a pleasure having you.

Dear Xavier,
Thank you for your review.
Regarding the heat/noise issue, please note that we have indicated that the apartment could be noisy at times in its description.
We do disclose the information on our apartment's description in order to raise awareness and hopefully manage expectation.
We are sorry you were bothered by the noise.
Thank you,
Best,

Jude, thank you so much for a great review and for staying with us. We sure enjoyed having you and being of service to your family. I must say we were quite impressed with the clean and orderly condition in which the apartments were left. We will be happy to accommodate you and any of your referred guests in the future. We are so happy you were satisfied. Improved customer service is our ultimate objective.

Thank you Anne-Sophie for your review and also for the gift and wonderul note you left behind. We are happy you found the apt clean, comfortable and well equipped. This great location in the heart of this busy district, that lends to the ease of shopping, business and the convenience of transportation does come with noise. Unfortunately, NYC is a city that never sleeps and so we are unable to control the sounds of our environment. Sorry for the interruption of your internet service that was due to technical difficulties of the provider. Thanks for informing us the service was promptly restored once reported. Currently, we do not provide hair dryers to our guests as is noted on the website. However, we value your suggestions for improving the quality service we provide and we will make this available to our guests in the future. Once again, thanks for choosing us and we apologize for the inconvenience you experienced.

Thank you Marco for choosing our apt and your great review. We are happy that you were very satisfied with the accommodations and outstanding service and look forward to serving you in the future. Our best regards to you and your family.

Hello Christine,Thank you for your positive review after your stay in our apartment and we are happy that you had a comfortable and enjoyable experience. We recognize, as you did, that our location is our best advantage that lends to our clients' convenience and easy access to transportation and extensive shopping within this busy business district. Unfortunately, this comes with the noises from the 24 hour activities that takes place along these busy streets and that is why New York is also known as "the city that never sleeps." Our building is also located in an older historic district where the buildings are not equipped with central air or elevators; so we apologize for the added noise of the window Air Condition units and the inconvenience of having to walk up stairs to our apartments. We are happy that the A/C's worked efficiently to keep you comfortable against the intense heat of our New York summers. Your valued comments will be used to improve the quality of the service we provide to bring about greater client satisfaction.
Best regards, Larkland and Lorna-Lee

Thank you for choosing our apt and for your review Francesco. We continue to value every comment from our guests as we use this to improve the quality of our service.

In our effort achieve maximum customer satisfaction we encourage all our guests to report any problem as it arise so we may take immediate steps to resolve the issue for their comfort and enjoyment.

We sincerely apologize for being unaware and for any inconvenience this may have caused. We are working with our heating company and contractors to make renovations and remedy these issues. Thanks for your continued support and understanding.

Thank you for your stay with us and for your review. Our goal is to provide optimum service that meets the satisfaction of all our guests and so we value your comments which will be used to improve the quality of our service.

Our apartments are thoroughly cleaned, bed linen and towels are commercially laundered and all beds are freshly made before each guest arrives. At least two sets of linen plus extra towels are made available in each bedroom to be changed at the leisure of our guests. Each bedroom is equipped with an AC window unit plus one in the main living room that was purchased two years ago. Each AC unit is secured to prevent a safety hazard both to our guests and the many passersby in this locality. All the other windows are kept closed primarily to retain the cool air and also keep out the dust from the city streets. However, these windows can be opened without difficulty. We cannot predict mechanical failures or malfunction, especially to new equipment of any kind. If clients report these issues during their stay, we would promptly address them to minimize any discomfort to them.

We encourage all our guests to contact us immediately if they have a problem so that we will do everything possible to ensure they have a satisfactory experience with us. We apologize for the inconvenience experienced and will promptly amend these conditions to bring about greater customer satisfaction.

Thanks again and best regards, Larkland & Lorna-Lee

The owners are thankful for this feedback. They acted on repairing the leak from the upstairs apartment immediately upon hearing about the issue. This apartment is located on a major street and as such there will often be a lot of city noise including automobile and foot traffic. We adjusted the description of the accommodation to better convey this.

This family was totally terrific.

The clients were great. They enjoyed the apt and and their stay in NY. Your service there at NYHabitat is excellent as usual. I'll recommend you all the time. THANK YOU

David C. and his party were excellent and were extremely pleased with their accommodations and service we provided.