January 19, 2019
- We had a bit of a hard time reaching the landlady before we arrived. Indeed, we exchanged emails but didn't hear from her during the last days. As usual, I sent an email 2 to 3 days before our arrival in order to have the indications for the keys. As I didn't hear from her, I sent back an email the day before. Still no news from her. When I arrived at JFK, I called both telephone numbers and reached the landlady successfully. I have to admit that it was not easy to speak in English, in a crowded and noisy airport, after an 8-hour flight, with the jetlag and the American accent, and also my spoken English is a bit rusty since many months. The landlady told me that she would send the indications by email!!! Finally!!! But as I had troubles to connect to my mailbox, I was unable to read that email. Finally, after several calls, I managed to get the info. We were not worried as our friends live 2 km away and so we still had a place to stay. But let's take a couple, with poor English, without any backup plan, in the late afternoon, lost in NY? This first contact is kind of superficial?
- In the apartment's small living room, there's only one spot on the ceiling that spits out a bright and blinding light. We looked for one or two bedside lamps in the bedroom in order to create a cosy area in the living room but there was only one lamp WITHOUT a bulb and no bedside lamp in the bedroom. We spent one afternoon searching for a bulb and an extra light
- In the bedroom, there were spotlights on the ceiling but the switch was at the entrance of the bedroom and not next to the bed. So, you switch off the light and you just feel your way along to the bed, in the darkness? The cupboard and the chest of drawers were filled with linen that we had to empty in order to put our things.
Of course, these are ONLY details and it wouldn't take much for it to be perfect.
The apartment is very well-located, clean, well-equipped with appliances, very very quiet. With an email the night before our arrival, two extra lamps at less than 5$ and an empty cupboard, that would be great!!!!
Feedback on the agency: as always, it is perfect in your agency. No critics at all! I recommend your services to all of our friends who want to visit NY! Say hi to Christophe POURQUIER and thank you for your call. See you very soon! - Christine A.