London Accommodation - Studio in Southwark (LN-446)

Hi Ann,

Thank you for your review from your recent stay with us. We appreciate you taking the time to provide feedback and we take all comments on board to ensure our future guest stay's are the home away from home we aim to provide all of our guests. We understand not all of our apartments have the amenities required for all guests, however our 24 hour reception team are on hand to assist and meet all guests needs as best as possible. Our maintenance team are regularly working on continuous maintenance plans for all apartments and your feedback regarding the sink and electrical socket will be further investigated and addressed.

Overall we are happy to hear you were comfortable in our Tower Brisge location, which is just around 0.6 miles from the London Bridge tube or easily accessible via many bus routes from our doorway. We hope to welcome you back again in the future.

Thank you for your recent review regarding your stay. Let me first apologies that your overall stay was not completely satisfactory for you.

We have a number of properties and each property has a slightly different feel internally from classic character to a more modern style. We always note that images are representative only and that apartments vary in layout, size and style. Studio apartments, such as the one you booked on this occasion, can also vary slightly on size so it makes it difficult to provide a sofa in these few exceptions. For future stays you may be more comfortable booking one of our larger categories which has more space throughout, it may be advisable to book a 1 bed open plan apartment. If a guest has a specific request, we encourage them to contact us directly prior their arrival so that we are aware of the request and can make the arrangements. Also if you need further kitchen utensils, we are more than happy to provide these for you.
Furthermore we are currently adding handles to our cupboard doors to provide a better closing mechanism within the kitchens, although these is a working progress. I am sorry that we were not able to resolve this for you during your stay. Within our apartments, we look to provide a home away from home experience and although some are confined on space they have all the necessities for a comfortable stay.

We do appreciate your feedback and hope that this disappointing experience on your last stay does not deter you from staying with us again as we would like to have the opportunity of welcoming you back.

I was sincerely saddened to receive this review and would like to take this opportunity to comment. Our check out time is indeed 10am with check in time at 3pm but unfortunately it can be the case that some guests do not vacate the apartment on time which has a knock on effect on other guests. Since investigating this booking further, I note that my colleagues in Reception offered the guest a complimentary late check-out of 1pm by way of an apology.

I was sincerely saddened to receive this review and would like to take this opportunity to comment. Our check out time is indeed 10am with check in time at 3pm but unfortunately it can be the case that some guests do not vacate the apartment on time which has a knock on effect on other guests. Since investigating this booking further, I note that my colleagues in Reception offered the guest a complimentary late check-out of 1pm by way of an apology.

In regards to the maintenance issues, I have checked with members of the Maintenance team and checked our internal reports to establish what happened. It is clear that the issues were reported and the problem was checked twice; once during the guest's stay and a final time on the 10th April. I can only apologise that this was not rectified during the stay and assure the guest that this is not our usual practice.