London Accommodation Studio in City (LN-446)

Overall Apartment Rating (3)

3.1 stars

Apartment Experience (2) 2.5 Location (2) 3.5 Cleanliness (2) 3.5

Condition, Comfort, Amenities (3) 3.7 Building (2) 3.0 Quiet/Loud (3) 2.7

• Review by: Ciro A. From: Accommodation Rental: 3 days

  Unit B: Overall my evaluation is very good, the only flaw was the check-in. Even though we arrived well after 3 pm one apartment was not ready and we had to wait another hour to check-in. This has obviously taken away precious time from us. Apr 11 2012

  • Answer by: Accommodation Owner

    I was sincerely saddened to receive this review and would like to take this opportunity to comment. Our check out time is indeed 10am with check in time at 3pm but unfortunately it can be the case that some guests do not vacate the apartment on time which has a knock on effect on other guests. Since investigating this booking further, I note that my colleagues in Reception offered the guest a complimentary late check-out of 1pm by way of an apology. Apr 25 2012

• Review by: Ciro A. From: Accommodation Rental: 3 days

  Unit A: We received the apartment 1 hour after our arrival because they were still cleaning it....it was 5 pm and the check-out is at 10 am, therefore they should have had enough time. Our first night was sleepless because the bathroom water in room 8 (the one I stayed in) was broken and water dripped continuously. The next morning (at around 9 am) I asked to send a competent person to fix it and I was assured that it would be resolved by the time I came back. I returned at 8 pm and not only nothing was resolved, but the staff assured me that someone had been there to fix the issue and I know for sure that nobody had come because my cousin had stayed in the room the whole day as she was not feeling well and she did not see anyone. The staff pretended they tried to fix the issue with no results and I did not sleep the second night (they did not even have another room to transfer me to). A terrible stay. What a pity because the apartment is well located and could be a good solution for who does not want to go to a hotel. Apr 10 2012

  • Answer by: Accommodation Owner

    I was sincerely saddened to receive this review and would like to take this opportunity to comment. Our check out time is indeed 10am with check in time at 3pm but unfortunately it can be the case that some guests do not vacate the apartment on time which has a knock on effect on other guests. Since investigating this booking further, I note that my colleagues in Reception offered the guest a complimentary late check-out of 1pm by way of an apology. In regards to the maintenance issues, I have checked with members of the Maintenance team and checked our internal reports to establish what happened. It is clear that the issues were reported and the problem was checked twice; once during the guest's stay and a final time on the 10th April. I can only apologise that this was not rectified during the stay and assure the guest that this is not our usual practice. Apr 25 2012

• Review by: Jeff H. From: Accommodation Rental: 8 days

  The apartment was very comfortable, and had everything I needed for my extended stay. The street below was very noisy, but the windows were definitely soundproof, so it was only a problem when I needed to cool down the apartment. Otherwise I loved it. Directions from [the owners of this London vacation rental] were clear and complete for the apartment, local interest, TV, Washer/Dryer, etc. Thanks Oct 01 2007