New York Accommodation - 1 Bedroom Rental in Chelsea (NY-14526)

Dear Guest,

Thank you very much for your review of your recent stay; we are so happy to hear you enjoyed your stay so much that you would love to stay again - and we look forward to welcoming you back! We do our best to stock our kitchens with items our guests may need; the next time you stay with us, please reach out and advise if any items are needed such as a toaster and we would be happy to assist further. We do offer internet access in the suites, in the event it was not working, please moving forward contact a member of the property team to assist you with this. Im pleased the ear plugs helped eliminate some of the sounds of NYC. We look forward to having you as our guest again in the future!

Thank you for your review. We're glad to know that our central location as well as our newly renovated rooms helped to make your stay in New York an enjoyable one.

I'm sorry that you didn't have enough cutlery and dishes in your room, please know that extra items are easily available to you by calling guest services and making a request. This includes dishes, cutlery, and chairs to name a few.

We look forward to welcoming you back in the future.

Thank you for taking the time to post your feedback Sophie. I'm glad to hear that you were happy with the neighborhood and that you have an overall good impression of our property. As we're centrally located in a very busy part of town, we do offer earplugs to help keep out the outside noise.

Unfortunately, at this time there is not a plan to change the size of our bathrooms but I'm happy to know that you thought our staff was great.

As it turns out, you were upgraded from a One bedroom Suite to a One Bedroom Deluxe Suite upon arrival ; while the majority of our suites do have pull out sofa beds this was the rare occasion that the room did not have one.

We sincerely apologize for this inconvenience and while we would have liked to switch you to a new room, unfortunately we did not have any others available that would accommodate your needs.

We hoped that the roll away bed would suffice and will make every effort in the future to ensure expectations are met. We do hope to welcome you back!

Thank you for your review. I'm sorry that your Deluxe Suite did not have a dining room table, due to layout and space restrictions not all of our One Bedroom Suites come equipped with a dining room table.

I hope that you enjoyed your visit to New York, we look forward to welcoming you back soon.

We're sorry you were disappointed with the accommodation. We did our best to find you an accommodation that matched your criteria on such short notice, when there were few availabilities.

New York Habitat always strives to improve its services and will therefore revise the statements in our description about it a "building with hotel-like amenities which combine the advantages of a private apartment and the advantages of a hotel" to help clarify further if need be.

New York State regulations prohibit rentals in regular apartment buildings for less than 30 days, thus limiting the inventory of apartments offering a 'live-like-a-New-Yorker' feel.

However, New York Habitat lists rentals in compliance with the law and negotiates preferred prices with the owners to offer the best value to our clients.

Thank you for your feedback.
We do in fact have ionizing machines available to help clean the air, guests are always welcome to call Guest Services and request one be placed in their room.
Best regards,
The Management Team

Thanks to the guests for taking the time to post those comments, we value the feedback of all of our guests. I'm happy to hear that they had an overall positive experience, and apologize for the unexpected leak.

I'm also pleased to know that we were able to rectify the situation to their satisfaction. We look forward to welcoming them back soon.

All the best,
The Management Team