New York Accommodation - 3 Bedroom Rental in Harlem (NY-15345)

Thanks for your review. We didn't know that there was missing cutlery or glasses in the kitchen, there are many extras in the storage closet right next to the kitchen but since we were unaware we weren't able to tell you where to find them during your stay. We ask that all guests text the number we leave on the fridge in the case that anything is missing. We also didn't know that the bathroom lock was broken -- if you told us during your stay we could have fixed it right away. If we aren't aware of issues we can't help you! This is an old apartment in an historic building. Our windows are old, the floors are old. We charge an extremely low rate for 8 guests to stay in a safe building on the subway line in Manhattan, and our rate reflects the fact that this is an old apartment. We recommend that guests who have extremely high standards spend more money for more luxurious accommodations. This is a budget rental at a budget price, and we do not pretend to be anything different than that. Guests who are happy with our apartment are guests who are looking for safe accommodation in a great location and at a great price. Hopefully that's how Habitat is marketing our place because that is certainly how we describe it.

We appreciate your review, Stefan. We always provide clean sheets. We use unscented detergent because it is environmentally friendly. While some guests may prefer stronger floral scents, we think it is important to continue to use unscented soaps. Most guests and we prefer that but I'm always happy to supply different sheets if guests contact me to request them.

The floorplan shows the layout of the apartment. We own the whole building and always know everyone with access -- whence, it is very secure. Nevertheless, doors can be locked if guests prefer. We hope you enjoyed New York!

Thank you Salvatore. We enjoyed meeting this guest and hope you visit again soon!

We really enjoyed having this guest stay with us. We agree with their comments about our neighborhood -- we love our friendly and vibrant neighborhood! Just to be clear, though -- we are just steps from the lovely Mt. Morris Park, not Central Park (Central Park is 13 short blocks away -- an easy and lovely walk).
We actually do have a folding table and extra chairs in the living room closet -- I'm sorry that I must have forgotten to point this out to this guest! We also have a double air mattress in that closet which can of course be used instead of the sofa bed if one prefers.
There is no rod sticking out in the middle. There is a support in the bed but you can't feel it at all. Also we just got a note from someone who stayed there asking where we got the sofa bed so they can buy the same....
As this guest noted, we are always happy to store luggage and help with airport transportation directions, especially when guests are leaving late at night.

We stock the apartment with 6 plates, silverware, etc. and usually that is plenty. If this guest told us that he needed more of anything we would have happily brought it over.
I don't understand why this guest thinks he was walking through the second floor apartment.
As this is an apartment in a brownstone there is a common hallway that connects the apartments, but the second floor apartment is closed off from that hallway and has its own private entrance as well as doors that shut it off from the common hallway. We don't have air conditioning -- we have not needed it in past summers but this summer has been very hot so we are considering it.

I will speak to our cleaning person. I did a check before he checked in and it looked ok to me. I think the issue is that this is such an old building and the fixtures and floors are so old that even if they are perfectly clean they look worn, which makes people think they are not... I'm not sure... Eventually we will upgrade it

Thank you for this useful review which gave us the opportunity to communicate with the owner and to modify our description to better convey the fact that this is an old apartment.

I am thankful for the review. We enjoyed having this guest stay with us. Regarding the floor/pillows, we will raise these issues to our housekeeper to make sure that she does a better job next time. She usually is perfect so we aren't sure what happened this time!