New York Room For Rent - 3 Bedroom apartment for a roommate in Bedford Stuyvesant (NY-15445)

Pauline, it was a pleasure hosting you; you certainly were a model Guest. With regards to concerns about banking fees, we have no control over such fees as they are directly from the bank. The cleaning services however are designed to maintain the integrity of flat, as we take great pride in keeping a clean, safe and warm environment.

Hi Deidre, thank you for that candid review. I am sorry about the cons mentioned and I would like to reply to those points:

Regarding your comment about the door. The lock was slightly loose as customary with normal wear and tear, and there was an immediate minor adjustment done then.

There was never any comment either about the shower. Upon inspection the shower performs effectively. Besides, there has never been any previous complaint about shower.

There was no complaint made about banister. However, although there was no major problem found, banister was check and adjusted by in-house mechanics.

You did not notify me about the living room couch. Upon inspection, there was a problem with the sofa. Please note that this is a pull out sectional sofa bed and it appears guest(s) had sleepers in sofa, resulting in excessive wear and tear. A leg repair is in order and we will monitor guests more closely for unauthorized guest. As a foot note, a guest requested and we allowed for a movie shoot in the apartment, with the consent of the other guest including you. In so doing, they moved the furniture around, which could also explain this problem.

As for the gas smell this was from an un-lit pilot. And other smell was from burnt residual food. As is expected from food spilled while cooking and not immediately cleaned. The oven and stove was then cleaned and pilot relit, all stove and oven functions tested o.k.

However, thin walls are really a function of the builder. Please note that these are new construction (seven year old building and lead paint free!!) and not the traditional brownstone with older walls that are layered. The fact that faint noise as described, are audible, is a Testament to the quietness of the building as a whole.

Upon entering apartment, after we were notified about the mice, we found the apartment not to be clean. We immediately remedied the problem by first notifying all guests in the apartment, that we must bring in our in-house cleaners at the expense of the occupants. As is the unfortunate fact about NYC apartments, house pest infestation is eminent with any dirty apartment. We have there apartments in the same building and subject apartment is on the top floor, but no pest problem was reported in the other units. With the termite treatment the pest were eradicated.

There may have been items missed by our cleaning crew, and for this we apologize. You did not complain about the condition of the apartment during your move-in.

As was stated earlier, you were notified of cleaning fee. Besides, there has been two other subsequent cleaning done in the apartment while you were there and the charges were waived.

As a foot note, cleaning fees has been charged to other guests and we have never had this push back ever. Deidre, during our conversation the day of moving, I was complimented about the apartment. Hopefully this lends clarity to the Landlord Guest relationship between you and us.

We strive for exceptional service. Any and all complains are welcome, as we find them instructive in our pursuit for excellence.