New York Accommodation - 3 Bedroom Rental in Flatbush, Brooklyn (NY-12431)

Thank you Marie for your review. It was terrific meeting your family and I'm glad you were satisfied. Thanks for adhering to all house rules and leaving the apt in good condition. It would be my pleasure to host you again

Thank you Dominique for your great review and I am pleased you were satisfied with the accommodations and it's location. Your valuable comments serves as a basis for improving the quality of our service for greater client satisfaction. However there are some conditions over which we have no control. Structural limitations prohibits changes for a larger bathroom and this ideal location also comes with the inescapable noise that comes from one of the busiest shopping district in this borough and is a part of a city that never sleeps.
Thank you for recommending our apt and we look forward to having you again. My best regards.

Thank you for staying with us and for the great review and suggestions. I will take immediate steps to replace the mattress as this was one of the improvements
scheduled for this year. Though I was abroad during the time of your stay; I accept full responsibility for the damaged quilt that must have been an oversight on the part of my housekeeping staff. I apologize profusely; this should never have happened and I am sorry for any inconvenience.
Client satisfaction is of utmost importance and we rely on our clients invaluable comments to helps us improve the quality service we provide..

Thank you Herve for your great review. I am so happy you and your family found the accommodations quite satisfactory. I am so sorry you had a problem with the wifi. We encourage all our clients to immediately notify us of any issues they may have so that they can be promptly addressed. Had i been aware i would have notified the cable company so they could resolve the problem immediately. I sincerely apologize for the inconvenience you experienced.
Thanks again. Your comments are invaluable and we hope to serve you again in the future. Lorna

Thank you very much for this excellent review. We were happy to have you and your family and that overall, you were very satisfied with our services and accommodations. We value your comments and will use this to continue to improve the quality of our services. We look forward to seeing you again. Thank you for choosing us. Best regards Lorna

Thank you for your stay with us and we are sorry you were dissatisfied with the accommodations and for any inconvenience you may have experienced. Our goal is to provide the best quality service to our guests and so we take every complaint or suggestions seriously. Your comments are welcome for quality assurance purposes. I recognize that your dissatisfaction with the agency for relocating you after your initial booking set the tone for your entire vacation, which resulted in the preconceived fears and prejudices you expressed about the safety and cleanliness of our neighborhood even before your arrival. Though we extended ourselves to provide private transportation from the airport on your arrival to quelch those fears we are sorry you felt inconvenienced when we were unable to provide this service for the duration of your vacation. Newly installed hardwood floors are installed in the main areas but our bedrooms are carpeted for comfort and noise reduction to the other apt below. Some guests do not clean up behind themselves and so we make it our priority to thoroughly clean the entire apt including washing and disinfecting every utensil, crockery and pots and pans as best as we possibly can, by hand, before arrival and after guest departure. Our apts are exterminated quaterly, especially because there is a restaurant in our building and several other food service establishments,and subway stations nearby. We promptly called in the exterminator who secured all possible points of entry and set a baiting system throughout the apt. To date, there are no visible signs of insects or rodents.Though the vast majority of our wide client base have reported satisfactory service we continue to be deliberate in our efforts to improve the quality of our services to all our future guests.

It was really wonderful accommodating Emmanuelle and her family and we are truly happy that they were satisfied with their stay in our apt. We were happy to further assist by taking them back to the airport after such an enjoyable stay. We would love to have them back again.

We are located in the heart of one of the busiest shopping districts in Brooklyn and all our guests relish the convenience and accessibility to the neighborhood shops and transportation.

However, we are sorry that the downside is the noise generated by the traffic and unending activities New Yorkers so enjoy. We completed the floors in both the apts. this summer and hope to complete the renovations of the stairs as soon as possible.

We apologize for the inconvenience. Thanks for a great review and we look forward to seeing you again. Best regards.

Thank you so much for choosing our apartment and we appreciated your stay with us, Marie-Noëlle. We value your review and each comment forms the basis for improving the quality of our service to ensure maximum customer satisfaction.

The dishware will immediately be replaced; unfortunately, the noise factor is an element of NYC that comes with this prime location.

We are delighted you had an enjoyable and positive New York experience.

Further to this review, we spoke with the owners who said they will have their cleaning crew make sure they do a more thorough cleaning between each and every rental.

The owners say that the sofa is not in bad condition right now and does not need to be changed. Utensils, glassware and cookware are supplied in the apartment for the amount of people the apartment is offered and with the necessary items to cook a small meal. New York Habitat has many apartments in this neighborhood and the price of these accommodations is appropriate in perspective with other rentals.

Every New York City neighborhood has a different feel and a different atmosphere. Please remember to research the area in which you are going to be staying.

Thank you so much for your referral. Felicie and her group were terrific. We enjoyed their company and everything went well.